What are the shipping options and time?
For shipments within Mexico we offer you the regular delivery service within the following 4 to 7 calendar days after the purchase is made. We also have the option of delivering within the next 1 to 3 calendar days when using our Express service.
For shipments to the United States we only have the regular shipping service with a delivery time of 7 to 10 calendar days after purchase.
What are the shipping costs?
The regular shipping service is free for all deliveries within the Mexican Republic and the United States.
For shipments within Mexico, we offer you the Express service for a cost of 160 MXN.
When will I recive my order?
It will depend on the shipping option you have chosen when checking out. For regular shipments we have a delivery time of 4 to 7 calendar days and for the Express option we will be delivering in 1 to 3 calendar days.
For shipments to the United States we are currently delivering from 7 to 10 calendar days after of the purchase.
Do they make international shipments?
We deliver to all of Mexico and we ship to the United States as well.
For shipments to other parts of the world you can contact us through the number +52 614 188 3063 or send us an email to address firstname.lastname@example.org
How do I track the shipment of my order?
Once we ship your order, you will receive an email notifying you that your order has been shipped along with the company in charge of making the delivery and the tracking number that you can use on the company's website. parcel company to review the progress of the delivery of your order.
What payment methods do you have?
When making a purchase on our website, you can make the payment through any credit or debit card, in addition to being able to use the payment service through PayPal.
For transfers you can contact contact us through the number +52 614 188 3063 or send us an email to the address email@example.com
Do you offer maintenance and repair service for jewelry pieces?
Yes, in the event that you need to repair or maintain any of your Lía Marant jewelry pieces, you can contact us to manage the service with our artisans.
Do you have options for wholesale sales?
We have a special program for all those who wish to be part of our network of distributors.
You can send us your contact information to the email firstname.lastname@example.org and our distributor support specialist will contact you. contact you to give you all the information.
Where they are located?
We are a company originally from Chihuahua but you can find more about us and our style in one of our two stores.
Currently we have a store in Plaza Las Palmas located in San Pedro Garza García de Nuevo León and another store in Plaza Misiones in Ciudad Juárez.
How do I enter a discount code?
When you check out you will see a small box on the right side of the screen where you must enter your discount code.
The discount is applied immediately.
Where do our items come from and what are they made of?
We work with Mexican artisans throughout the Republic. Our pieces come from areas of great tradition and technique such as Guadalajara, Taxco and Mexico City.
They are pieces made with artisan processes and great care to achieve the quality that characterizes us.
All our pieces are made with 925 silver and covered with a 14-carat gold plate.
Questions about exchanges and returns
What is the return or exchange policy?
We offer a 6-month warranty on all our parts for manufacturing defects. In these cases we will change the damaged part for a completely new one.
When it is necessary to change a part for a reason other than the guarantee, you can contact us to see the best way to assist you.
Our contact number is +52 614 188 3063 or email email@example.com
Can I cancel or change my order?
For changes or cancellations in your order you can write to our contact number +52 614 188 3063 or send us an email to firstname.lastname@example.org
To contact us you can call or write to the number +52 614 188 3063 or send us an email to the address email@example.com
Visit our stores
We are located in Plaza Las Palmas located in San Pedro Garza García de Nuevo León and in Plaza Misiones in Ciudad Juárez.
You have 30 days to make changes and returns.