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refund policy

OUR RETURN POLICY

The refund or exchange of items that are returned unused and in perfect condition for sale within 30 days of the date of purchase indicated on the package receipt is accepted.


Full refunds will be processed in the same manner as the original payment within 14 days of receipt of the returned goods. You will not be able to make refunds or returns at Lia Marant® Stores.


Customized and modified parts are considered a final sale and no returns or exchanges are accepted. Discounted fragrances, cosmetics and pieces are also always a final sale and therefore not eligible for return or refund.


HOW CAN I RETURN ITEMS?

All returns must be sent to our Returns Service Center, at the buyer's expense, with the receipt of the original package / certificate of authenticity. Addressed return labels are included with your package receipt to make the process easier for you.

As proof of your return, we recommend that you always keep the receipt from the courier as proof of the fact that you have delivered the package.

Once we have received your return, we will proceed to issue your refund.

PRODUCT REVIEW

Please note that you bear the risk for the products you have ordered once the shipment is complete. If the packaging is damaged, please do not accept the shipment. Without prejudice to your statutory rights, you are responsible for inspecting the product and notifying us of any complaints.

In the event of defective products or non-compliance with your request, you have the option of returning the defective product and we will refund the purchase price and all shipping costs. You also have the right to keep the defective product and ask for a price reduction.

AVAILABILITY AND VALIDITY OF THE OFFER

We strive to keep stock of all items offered on the website. In the event that you order products that are not in stock, we reserve the right not to accept your offer. You will be informed by email and any other payments will of course be returned to you.

The prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise. Pricing errors, misspellings, and other errors may occur.

During the order confirmation process, we verify prices. If the correct price is less than the indicated price, the lesser amount will be charged to you. If the correct price is higher than the price shown on our website, we will contact you. If we are unable to contact you, we will reject your offer and notify you by email.

ORDERS

The online store is open 24 hours a day. However, the store may be closed for maintenance. For your convenience, we strive to run such work at night.

To make purchases on www.liamarant.com you must be at least 18 years of age and have a credit card accepted by us. If you are not yet 18 years of age, you must also have the legal right to shop at www.liamarant.com.

You have the right to cancel your order, without penalty and without justification, within 30 days from the day following the delivery of the product.

At the moment we can only fulfill your order if the delivery address is a home or office in one of the countries included in "We ship to".Therefore, our site is only designed to be used by people who live in the above countries. We do not ship to PO boxes.

We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email prior to any action, to try to resolve the issue and return any applicable payments made to us without deduction:

  • Your payment information is incorrect or unverifiable;
  • Your order may have been placed for fraudulent purposes, or in connection with a crime or other illegal activity;
  • An unintentional error has occurred on the Website, for example a payment error, etc;
  • We have reason to believe that you are a minor;
  • You are not a resident of one of the countries included in "We ship to" or the order could not be delivered to the address provided by you.

By placing an order on our website, you are making us an offer to purchase the products you have selected under these terms and conditions. We may or may not accept the offer at our discretion.

We can only accept offers that are made through our website or by phone through our customer service. We cannot accept orders placed by email, letter or fax.

AT WHAT MOMENT OF THE ORDER PROCESS DO YOU COMMIT TO MAKE THE PURCHASE?

At the time of clicking "Place order" and after the receipt that is displayed on your screen, you agree to make the purchase, however, please consult the "Returns and cancellations" section.

The receipt displayed on your screen is an automated acknowledgment that we have received your purchase offer. However, acknowledgment does not mean that we have accepted your offer, and we reserve the explicit right to reject your offer after receiving automatic acknowledgment.

If we accept your offer, you will receive an e-mail confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the moment the order confirmation is sent.

If you made a mistake when ordering, please contact our Customer Service team who will be happy to help you. However, please always make sure to review your offer before ordering.

Before submitting the order, you have the ability to edit any information you have entered, such as shipping or billing address, or credit card information, or change or delete items in your shopping bag. purchase.

FRAUD CHECK

In order to protect our customers and keep shopping online safe, we may run checks on the data you provide to submit an order. These controls may include verification of address and payment method to prevent fraud.

PAYMENT METHODS

We accept the following payment methods:

  • MasterCard
  • VISA
  • American Express
  • Discover
  • PayPal

Please note that we cannot accept payment methods not specified above. If you try to pay by any other method, we will not be responsible for the loss of your payment or any other damage caused by your action.

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