Return policy
Please read the terms and conditions carefully before using liamarant.com (the "Site"). By using and shopping on our website, you agree to the terms and conditions described below. Since the terms and conditions may be updated from time to time (for example, to reflect changes in technology, our business model, the capabilities of our system, or laws and regulations), we recommend that you visit this page regularly. to take note of any changes to the terms and conditions.
SHIPPING INFORMATION
Depending on the item(s) you purchase on liamarant.com, there are different shipping methods available to you. At checkout, you will be prompted to choose a shipping method in connection with your order. Shipping costs are based on the shipping method of choice. Your total shipping costs will be calculated automatically during the checkout process, prior to the completion of your order.
Working days are considered to be Monday through Friday, except for official holidays marked on the United States federal calendar.
DELIVERY PLACES
Currently, we ship products throughout Mexico and the United States. We do not ship to APO/FPO addresses and PO Boxes. We also do not currently offer shipping to other international destinations.
DEADLINES AND DELIVERY COSTS
We have the following shipping methods:- Standard Ground (4-7 business days): You can expect to receive your order within 4-7 full business days. Business days are considered business days from Monday to Friday, with the exception of official holidays marked in the United States federal calendar. The cost of Standard Shipping is free for all orders.
- Express (1-3 business days): You can expect to receive your order within 1-3 full business days. Business days are considered business days from Monday to Friday, with the exception of official holidays marked in the United States federal calendar. The cost of Express Shipping is 160 MXN.
- Shipments to the United States are standard service only and may take 7-10 business days. Business days are business days Monday through Friday, excluding official holidays marked on the United States federal calendar. The cost of Standard Shipping is free for all orders.
FOLLOW-UP AND HISTORY OF ORDERS
If you have an account on www.liamarant.com, you can track your orders by visiting "My Account" and clicking on "View my orders". There you can view your previous orders or see the status of your current order.
Please note that an order containing an engraved item or perfume can only be shipped via Standard Ground. An additional 3-4 days are required to ship orders that include engraved jewelry pieces.
If you do not have an account, please contact our Customer Service Team who will do their best to update you on the status of your application.
OUR RETURN POLICY
The refund or exchange of items that are returned unused and in perfect condition for sale within 30 days of the date of purchase indicated on the package receipt is accepted.HOW CAN I RETURN ITEMS?
All returns must be sent to our Returns Service Center, at the buyer's expense, with the receipt of the original package / certificate of authenticity. Addressed return labels are included with your package receipt to make the process easier for you.
As proof of your return, we recommend that you always keep the courier's receipt as proof of the fact that you have delivered the package.
Once we have received your return, we will proceed to issue your refund.
PRODUCT REVIEW
Please note that you bear the risk for the products you have ordered once the shipment is complete. If the packaging is damaged, please do not accept the shipment. Without prejudice to your statutory rights, you are responsible for inspecting the product and notifying us of any complaints.
In the event of defective products or non-compliance with your request, you have the option of returning the defective product and we will refund the purchase price and all shipping costs. You also have the right to keep the defective product and ask for a price reduction.
AVAILABILITY AND VALIDITY OF THE OFFER
We endeavor to keep stock of all items offered on the website. In the event that you order products that are not in stock, we reserve the right not to accept your offer. You will be informed by email and any other payments will of course be returned to you.
The prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise. Pricing errors, misspellings, and other errors may occur.
During the order confirmation process, we verify prices. If the correct price is less than the indicated price, the lesser amount will be charged to you. If the correct price is higher than the price shown on our website, we will contact you. If we are unable to contact you, we will reject your offer and notify you by email.
ORDERS
The online store is open 24 hours a day. However, the store may be closed for maintenance. For your convenience, we strive to run such work at night.
To make purchases on www.liamarant.com you must be at least 18 years of age and have a credit card accepted by us. If you are not yet 18 years of age, you must also have the legal right to shop at www.liamarant.com.
You have the right to cancel your order, without penalty and without justification, within 30 days from the day following the delivery of the product.
At the moment we can only fulfill your order if the delivery address is a home or office in one of the countries included in "We ship to". Therefore, our site is only designed to be used by people who live in the countries mentioned. We do not ship to PO boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs.We will notify you by email prior to any action, to try to resolve the issue and return any applicable payments made to us without deduction:
- Your payment information is incorrect or unverifiable;
- Your order may have been placed for fraudulent purposes, or in connection with a crime or other illegal activity;
- An unintentional error has occurred on the Website, for example a payment error, etc;
- We have reason to believe that you are a minor;
- You are not a resident of one of the countries included in "We ship to" or the order could not be delivered to the address provided by you
By placing an order on our website, you are making us an offer to purchase the products you have selected under these terms and conditions. We may or may not accept the offer at our discretion.
We can only accept offers that are made through our website or by phone through our customer service. We cannot accept orders placed by email, letter or fax.
AT WHAT MOMENT OF THE ORDER PROCESS DO YOU COMMIT TO MAKE THE PURCHASE?
At the time of clicking "Place order" and after the receipt that is displayed on your screen, you agree to make the purchase, however, please consult the "Returns and cancellations" section. The receipt displayed on your screen is an automated acknowledgment that we have received your purchase offer. However, acknowledgment does not mean that we have accepted your offer, and we reserve the explicit right to reject your offer after receiving automatic acknowledgment. If we accept your offer, you will receive an e-mail confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the moment the order confirmation is sent. If you made a mistake when ordering, please contact our Customer Service team who will be happy to help you. However, please always make sure to review your offer before ordering. Before submitting the order, you have the ability to edit any information you have entered, such as shipping or billing address, or credit card information, or change or delete items in your shopping bag. purchase. In order to protect our customers and keep shopping online safe, we may run checks on the data you provide to submit an order. These controls may include verification of address and payment method to prevent fraud. We accept the following payment methods: Please note that we cannot accept payment methods not specified above. If you try to pay by any other method, we will not be responsible for the loss of your payment or any other damage caused by your action. To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying by credit card. You can find the 3-digit number on the back of your credit card. It usually appears to the right of your credit card number. When your request and data have been verified and the products you ordered leave our warehouse for shipment, the payment will be deducted from your account.Please note that your billing address must be entered exactly as it appears on your bank statement All product prices, shipping charges and other services do not include sales tax. Shipping costs are added per order. Please go to "shipping costs" for more details on the costs in your specific country. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery charges. The prices that appear on the website are those that apply at the time of purchase. Prices may be subject to change without notice, but changes will not affect orders we have accepted. We strive to avoid reporting errors, but please note that pricing, spelling and other errors may occur from time to time. During the order confirmation process we verify prices. If the correct price is less than the indicated price, the lesser amount will be charged to you. If the correct price is higher than the price shown on our website, we will contact you. If we are unable to contact you, we will reject your offer and notify you by email. The photography of the product is not contractual, that is, the colors may have different shades on different computer screens or in printer impressions, as well as the image may always vary a little from reality. All prices displayed on www.liamarant.com are displayed in the currency of the country selected by our IP geolocation feature. If you wish to change the country selection, please use the country selector at the top of the web page. Your delivery address will decide which currency you will be charged in. Keep in mind that changing the destination country may change prices and shipping costs. You can pay in any of the currencies listed below:
FRAUD CHECK
PAYMENT METHODS
CREDIT CARD VERIFICATION NUMBER
PAYMENT PROCESSING
PRICES AND TAXES
PHOTOGRAPHY
CURRENCY